Return / Refund
If any product has a manufacturing fault, broken or scratched, only at the time of purchase
C.O.D (Cash on deliveries)
Over Rs.50,000 order we take 50% advance to confirm (COD).
Order Takings
Order will be placed at our Lahore outlet, website, Facebook, Instagram or via phone 0323 4848588.
Responsibilities
Open and check the product in front of the courier staff. Xstation.com.pk will not take any responsibility if the package is empty/damaged afterwards

Xstation.com.pk Business Policies

PAYMENT METHOD

  • Cash Payment at Lahore Outlet Nisbat Road Lahore.
  • Cross Check of current date with account payee title “Image Link”.
  • Credit Card – Visa & Master Card, 2.5% extra charge for credit card will be applicable.

Bank Transfer or Internet Bank Transfers in our accounts

  • Habib Bank Limited, Nisbat Road Branch Lahore.
  • Bank Al Habib, Nisbat Road Branch Lahore.

Deliveries

  • Cash on Delivery.
  • Now, All Over Pakistan (Selected Items Only* Cash Handling Charges Will Be Applied). Some items are not on COD, We take 50% advance to confirm some orders.
  • COD above Rs.50,000 NOT ALLOWED.
  • Over Rs.50,000 order we take 50% advance to confirm (COD).

Orders

  • Order will be placed at our Lahore outlet, website, Facebook, Instagram or via phone 0323 4848588.
  • Please provide item reference/link of our online store catalogue with your contact number and email address.
  • An order confirmation email will be sent to you by the system after approval of sale staff who will confirm the availability of the products you ordering.   
  • xstation.com.pk has the right to reject any order without giving any prior notice.

SHIPPING INFORMATION

  • LAST ORDER PROCESSING BEFORE: 5 PM
  • Lahore: Same day delivery by our staff (cash on delivery available)*
  • Rest of the cities: Same day dispatch from Lahore Office, next day delivery by courier service (cash on delivery available on selected items, usually items less than 5KG)*
  • Please open and check the product in front of the courier staff. Xstation.com.pk will not take any responsibility if the package is empty/damaged afterwards.
  • We only deliver via top courier companies of Pakistan
  • *It might take 1-5 business days to reach shipment depending on the size and weight of the product. Usually, items heavier than 5KG’s Home Appliances, Televisions, Large Printers, Home Theatre, Desktop computers, Projector Screens, etc take more days.

PRICE MATCHING POLICY

  • com.pk works always want to provide you products in a lower price than the market, however, If you find that a product you are about to purchase from our store/online store is expensive than market then our price matching policy applied.
  • Price matching is only applicable to identical conditions of sale.
  • The items must not be outdated (minimum market age of product is 3 months) and must be in stock at the other authorized dealer (not a floor sample, “open box” item, refurbished or demo piece) and not be a typographical error.
  • All we need is the name and number of the store where you found it cheaper, and contact us

MONEY BACK GUARANTEE

  • If you receive a product and found that it is not what we have described in our catalogue (replica, specs and image) you are not bound to keep that product, we will return your money.
  • Please inform us within 24 hours of receiving the product. email us with your order reference at refund@xstation.com.pk we will send our staff to collect items from you( if you are in Lahore)
  • For rest cities, you have to send back that “Unwanted Order Products” to our outlet, as soon as we received those items we will refund your money in cheque or cash depending on the situation.

 7 DAY RETURN POLICY / REFUND OR EXCHANGE

  • We only exchange if any product has a manufacturing fault, broken or scratched, only at the time of purchase.
  • You have to inform us if cannot bring back right away. email at refund@xstation.com.pk along with your order number and small description.
  • Original box and all accessories should be returned as well.
  • If the item is dispatched to you in a different city then we will provide the Exchange and the shipping cost which our customer will bear to send us back.
  • Please consult our support for shipping back methods
  • If you received a product that is not what we have described in our catalogue (replica, specs and image) you are not bound to keep that product, we will return your money. Please inform us within 24 hours of receiving the product. email us at refund@xstation.com.pk